ATTENTION: Please note that certain portions of our website are protected by encryption. This is done in order to protect the information traveling between our server and your computer system. Encryption is accomplished through the use of security certificates, which we generate for ourselves and install on our servers.

•   I get an error message about a certificate not being trusted. Is this a problem?

  •   Not really. The problem really is that your computer does not know whether or not to trust the certificate we generated internally. It is safe to allow our your computer to user our certificate, and in fact you will need to do so in order to get to the protected areas of our web site.

   

•   I get an error message about a certificate not being trusted. Can I stop this from happening?

  •   Yes, you can install the certificate on your computer. After you do this, you won't be bothered by that error message again, at least until we generate a new certificate. The error message probably has a button to view the certificate details. Do this, and look over the details. If you are sure you want to install the certificate, there should be another button to click to do just that. Installing the certificate is optional, and you do not have to do this unless you are tired of the warning messages.

   

•   How do I know if I am viewing a secure web page?

  •   Most browsers will display a locked padlock icon while viewing secure web pages. The icon is usually in the bottom corner of the browser.

   

•   How can I see information about the security certificate currently in use on a secure web page?

  •   Hover your mouse over the locked padlock icon in your browser. This will usually tell you what level of encryption you are using. Clicking on the icon usually pops up an information window with details about the certificate.

   

•   I installed your certificate once, but now I'm getting the error message again. What's the problem?

  •   Certificates have a built in expiration date, for better security. Every so often, a certificate will expire and it will have to be replaced with a new one. Usually certificates will last for a year or two. Also, each server usually has its own certificate. You may have installed a certificate for your web system, but then had to install another certificate for our payroll system.

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