Tax FAQs

Frequently Asked Questions

Some of the more frequently asked questions and their answers are listed below. If you still have questions after reading through them please feel free to contact us by e-mail at or by calling (515) 232-5642.

How long will it take to get my income tax refund after electronically filing?
- You should receive both your federal and state income tax refunds within about three weeks.
What should I do if I DON'T receive my income tax refund within three weeks?
- Please call our office and we will research the reason for the delay. We will then return your call and verify the status of your income tax refund.
How long will it take to get my income tax refund if I send my tax return through the US mail?
- This will take six to ten weeks. Occasionally processing times are longer or shorter depending on the work loads at the Internal Revenue Service and your state income tax department.
I have computed my taxes myself. Will you file my return electronically for me?
- No. We only electronically file tax returns that we have also prepared.